SmartUp Support
How can we help?
Find answers to the most common questions below. If you still need help, email us and a member of the team will get back to you.
Contact us
Email info@ismartghana.com.
To help us resolve it quickly, include your payment reference, the recipient phone number, the amount, and what went wrong.
Common questions
My payment was taken but I did not receive my airtime or data
Delivery normally happens within seconds of the payment being confirmed. Wait a few minutes, then check the recipient's balance. If it still has not arrived, email us with the payment reference, the recipient number and the amount, and we will look into it.
My payment failed or I did not get the mobile money prompt
If the payment does not go through, the charge is not completed and you can try again straight away. Make sure the mobile money number belongs to you, has enough balance, and has signal to receive the USSD prompt. You approve the charge on your own phone — your PIN is never entered in the app.
I did not receive my gift card or voucher code
Codes are emailed to the address you entered at checkout at the same time as payment is confirmed. Check your spam or junk folder, and that the email address was typed correctly. If it is not there, contact us with your payment reference.
I topped up the wrong number
Top-ups are delivered almost instantly and usually cannot be reversed. Contact us as soon as possible with the payment reference and both numbers, and we will see what can be done.
Do I need an account?
No. Pick a country, choose what you are sending and pay — there is no sign-up or password involved.
Can I send to a different country than my own?
Yes — top up a phone number in any supported country, in that country's own currency.
Your data
Read our Privacy Policy, or see how to delete your account.
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